NOC Services are the New Era Help Desk

viLogics’ Network Operations Center (NOC) services involve the continuous monitoring and management of an organization’s IT infrastructure to keep it running smoothly and efficiently, 24/7. Our NOC service provides round-the-clock proactive monitoring and management so that potential issues can be identified and resolved before they become a major problem for the network. An effective NOC relies heavily on automation, in particular, the use of sophisticated RMM (Remote Monitoring and Management) tools and highly qualified network technicians to interpret the data. The mission of our NOC is to maximize uptime and to ensure that your company’s IT infrastructure runs optimally without any negative impact on your productivity and to proactively address any potential emergencies. viLogics’ NOC service operates on three-tiered levels to serve you: Monitoring and Reporting, Resolution and Management.

NOC Service Highlights Include

  • Endpoint Monitoring and Security Management
  • Fully staffed 24/7/365, with in-house expert technical resources
  • Proactive monitoring with Level 1 remediation
  • Issue management and remote diagnostics
  • Major Incident Management
  • Partner and Vendor Support
  • Patch Management