Help Desk Services (24/7/365)
viLogics’ 24/7/365 Help Desk Services plan gives you access to our certified technicians based in the United States who have a passion for providing excellent service and support to our customers. Our technicians are standing by to assist you when you need them. Our customers can expect a help desk experience that is courteous, resourceful, and transparent. We are constantly striving to improve and organize our technicians to become familiar with your systems and users for faster resolution and better managed service delivery. Our team takes great care in building relationships and maintaining customer satisfaction. Have peace of mind knowing that our expert resources are here to support your environment.
Unlimited Remote Support
Plans cover unlimited remote and managed service provider support for most issues you may experience. This means you get a fixed price no matter the amount of support you need in a particular month.
Incident and Problem Management
Our customer services are provided in accordance with Industry Best Practices (ITIL) and administered by Certified IT Professionals.
Service Level Agreement (SLA)
Our Help Desk is backed by an industry-leading Service Level Agreement (SLA) with guaranteed response and resolution plan times.
Historical Incident Database (Knowledge Base)
Our technicians work to become familiar with your workforce environment and record their findings to increase incident response and resolutions times.
Making a Difference
We understand the importance of a well-staffed and knowledgeable Help Desk to support your Managed IT environment. Our technicians go the extra mile so that our customers feel comfortable and secure with our services and can truly leave their IT work, including IT security, to the professionals.