viLogics’ remote monitoring and management (RMM), also referred to as network management or remote monitoring software, plans are designed to remotely and proactively monitor customer endpoints, networks, and individual computers. RMM allows IT managers the ability to schedule or perform maintenance, updates, or patches to get end-users back to work.

Our RMM work through the deployment of a sophisticated tool often called an “agent” that is installed on the customers’ devices. When the agent detects an abnormality or issue on the endpoint, it automatically sends out an alert to our remote IT team who immediately takes the action needed to resolve the problem. We are often able to identify and resolve issues before the customer even notices a problem with their device! Remote monitoring and management technology saves customers’ time and money, as many tasks can be completed remotely and technicians no longer have to travel from office to office to perform routine maintenance and support. Additionally, time and money are saved when end users are able to continue working, seamlessly and you can avoid paying for on-demand fixes, which can take time and can be costly.

Benefits of RMM Services

  • Enterprise-level automation and monitoring
  • Decreased downtime and end-user lapse in service
  • Fixed monthly payment to monitor and resolve all issues rather than by-the-problem on-demand
  • Optimized network stability
  • A proactive approach to maintenance improves network performance
  • Increased end-user satisfaction

For all of your managed IT services, including remote monitoring & management, contact viLogics today!